Shipping & Refund Policy

Last updated: 13 October 2026

Where we deliver

We currently deliver across Hyderabad, Telangana only. We're working on expanding to more cities soon.

Delivery time & charges

• Next-day delivery within Hyderabad for orders placed before our daily cut-off.
• Free delivery on orders of ₹499 and above.
• Orders below ₹499: delivery charge of ₹49.
• Cash on Delivery: a handling fee of ₹10 is added. Online payments have no extra fee.
• The exact delivery charge is always shown at checkout before you pay.
• Delivery timelines are estimates and may vary due to weather, traffic or other factors beyond our control.

Order tracking

You'll receive an email confirmation when you place an order, and another update when it's dispatched. For help with any order, contact us with your order number.

Returns & refunds

Because we sell food products, we take quality and hygiene seriously. For your safety, we cannot accept returns of opened or used items due to a change of mind.

We will gladly replace your item or issue a refund if:

• the product arrived damaged, leaking or tampered with;
• you received the wrong item; or
• there is a genuine quality issue with the product.

How to request a refund or replacement

• Contact us within 48 hours of delivery at reachus@healthymantra.co.in or +91 99129 97272, with your order number and clear photos or video of the package and product.
• Once we verify the issue, we'll arrange a replacement (usually within 2–3 days) or a refund to your original payment method. Delivery charges are refunded too when the fault is ours.
• Approved refunds are processed within 5–7 business days. For Cash on Delivery orders, we'll collect your preferred refund method (UPI/bank) when processing.

Cancellations

You can cancel an order any time before it is dispatched, for a full refund. Once an order has been dispatched it can no longer be cancelled; if you refuse it at the door, the delivery charge is not refunded.

Seller & grievance officer

Healthy Mantra is a brand of Absolute Natural Products.
Registered address: Plot No. 534, Aparna Hillpark Road, Chandanagar, Hyderabad, Telangana – 500050, India.
GSTIN: 36ASLPB0395A1Z5 · FSSAI Lic. No.: 23626032002676

Grievance Officer: Kiran Bayapureddy
Email: reachus@healthymantra.co.in · Phone: +91 99129 97272 (Mon–Sat, 9 am – 7 pm)
We acknowledge every complaint within 48 hours and resolve it within one month.

Contact us

Email reachus@healthymantra.co.in or call +91 99129 97272.